Terms & Conditions

Welcome to Sree Nandhaas Foods India Private Limited. M/s Sree Nandhaas Foods India Private Limited, hereafter referred to as sreenandhaas.com is and Online portal whose registered office is at Trivandrum, Kerala. In using the sreenandhaas.com shopping service, the user is deemed to have accepted the terms and conditions listed below. Sree Nandhaas reserves the right to modify these terms and conditions at any time.

Sree Nandhaas will try to deliver the products as per the order placed by the user. We will start to process the order as soon as you place the order successfully with us.

When you opt for Cash On Delivery we always try make a confirmation about the over phone before delivery.
Every care shall be taken to deliver the goods to the intended recipient. But Sree Nandhaas shall not be held responsible for any wrong delivery of the product based on the address given by the customer or if any person imposes to be the actual recipient and takes delivery of goods.
All prices and availability of products are subject to change without prior notice
Any request for cancellations of orders once duly placed on the site, shall not be entertained.

Return Policy and Cancellation

 If order is processed and delivered the items won't be taken back or replaced unless there is a reasonable manufacturing issue.

 If the delivery is not executed during first attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.

Please note that cancellations have to be made within 1 hour after placing an order. For canceling your order, you will have to get in touch with our customer support executive by sending an email to [email protected] and giving the reference of your order number. In case we receive a cancellation notice and till that time the order has already been processed by us, the order cannot be cancelled. Sree Nandhaas has complete right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Sree Nandhaas and accept Sree Nandhaas decision regarding the cancellation.

Refund Policy:

Once an item(s) is returned or found missing in an order ‘at the time of delivery’, a refund will be raised that time itself. The final payment collected from the customer will be the one after deducting the specific amount from the total order amount. It can be cash / card / Sodexo. In the case of bank transfer / online payment, the specific amount will be added as credit against the concerned customer account held with sreenandhaas.com.

If an item(s) is found missing or returned ‘at a later point of time’, a communication will be received by you regarding the same. If a refund is raised, the specific amount will be credited to your bank account with the facility of NEFT/RTGS at the earliest slot possible. Normally we follow ‘no question asked return/refund policy’.

If you haven’t received the benefit of refund amount for two orders following the ‘issue order’, please feel free to get in touch with our Customer Service Manager at [email protected] or +91 96330 33000

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